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Reproduced with permission of the author. Charles Marcus is an international motivational speaker. For more information on Charles, please visit his website at Copyright 2007-2011. All rights worldwide reserved.

Each newsletter includes feature articles, recommended reading, quotes and other valuable information.

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Vol 7, Num 6 November-December, 2007

What is it you really want to achieve in your chosen profession, business, or area of expertise? What is in your heart? These are the million dollar questions that only you can answer. These are also two important questions when it comes to getting to the top. It takes some serious soul searching and honesty with yourself. What is important to you? How will your decision affect your family dynamics? What are your values? Where do you see yourself in the future?

Vol 7, Num 5 – September-October, 2007

I’ve learned that it takes years to build up trust, and only seconds to destroy it.
I’ve learned it’s not what you have in your life, but who you have in your life that counts.
I’ve learned that you can get by on charm for a short time, after that you better have some substance and something to say.
I’ve learned that people only get back to you when it is important to them, not when it is important to you.

July – August, 2007

Sales is not for the timid. It is a tough, hard, uncompromising, an emotional rollercoaster but it can be so, so rewarding. . When you hit the inevitable wall from time to time, remember why you got into sales in the first place and that you are in good company. Go with the flow. If it were easy, everybody would be successful doing it. As Robert Schuler said: “Tough Times don’t last, but tough people do”

Vol 7, Num 3 – May-June, 2007

Graham Webb was born with undiagnosed congenital spina bifida in London, England at a time when little was known about it. He lived in government subsidized housing with his family and became a high school dropout at 15. When he left his school, Northbrook, in London in 1961, his final report called him “lazy, silly, bone idle and apparently content to remain so”. This may appear to be a recipe for disaster, but Graham chose to beat the odds. In fact, in 2000 he returned to Northbrook to accept a lifetime achievement award.

Vol 6, Number 2 March-April 2007

As I alluded to above, my family and I recently moved. An experience all by itself, and I am sure most if not all of you can relate to your own experiences of moving at one time or another. As a result, we were exposed to many different trade persons, and companies whom we had to deal with for one reason or the other. One or two of our customer service dealings and interactions were excellent, most were just average, and some were frankly downright terrible. This left my wife and I shaking our heads in disbelief at people’s incompetence, lack of professionalism, and fundamental bad manners. Below are some ways to make the customer (read “me”) the star and win their business and loyalty every time.

Volume 7, Number – January – February 2007 Issue

New Year is a time to reflect and reminisce about the last year and plan for the upcoming year. As we enter 2007, what comes to mind for me is how many people focus on the negative instead of the positive. Life is all gloom and doom to them. They see the glass as half empty instead of half full. If this is sounding a little familiar, at least sometimes, let me share with you an exercise I do myself and with some of my clients in my workshops. It is a powerful yet simple exercise, and shows me that those sometimes negative attitudes that we tend to have can be changed.