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Reproduced with permission of the author. Charles Marcus is an international motivational speaker. For more information on Charles, please visit his website at Copyright 2007-2011. All rights worldwide reserved.

Each newsletter includes feature articles, recommended reading, quotes and other valuable information.

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Vol 11, Number 10 November 2011

Shares a personal story of receiving world class customer service, and the lessons to be learned.

Vol 11, Number 9 October 2011

What would you do if failure was not an option? Important lessons can be learned from the story of the spanish explorer Hernando Cortes who left the instruction to “burn the boats”…

Get rid of negative people

I did a posting on one of my social media feeds recently about negative people and getting them out of your life. I had a…more

Interesting Approach

I went to a bank I deal with this morning, it is not my main bank anymore but I keep a small account with them and…more

Taking Responsibility

I recently ordered some business cards from a supplier. I felt they were not done satisfactory. I was disappoined and I contacted the company who…more

One Word Goes a Long Way

Consistency is a word I don’t see often enough in my day to day activities. I see people delivering it fantastically well like when we…more

An Issue of Sour Grapes

I recently updated my website. I had five venders completing for the task, I choose who I considered the best company in the end for…more

Vol 11, Number 8 September 2011

Greetings, I am back after my summer break and ready to go for the busy fall season. Lots of travel planned and some local dates…more

The Nine Definitive Laws of Customer Service Excellence

We all know it takes more to get a new client than to keep an existing one, but today it takes a lot to win…more

How to Motivate, Lead and Retain Your Team

A talent shortage within the manufacturing sector is looming. When you combine growth forecasts within the sector with retirement statistics, it is predicted that annual…more