EIG NEWSLETTER
Volume 5, Number 2 March-April, 2005 Issue
Greetings and Welcome to the latest issue of the Empowerment International Groups Personal and Professional Development Newsletter and a special welcome to all our many new subscribers worldwide.
One of the questions people most ask me is: “How do I become successful in my business and professional life? What does it take?
Being a student of success and having the privilege of working for and studying many successful people in business over the last 30 years, I have come up with my own formula which I would like to share with you.
Successful people take ACTION every day. They do the things they may NOT want to do, but NEED to do in order to move their business or career forward. They make that extra phone call, send that hand written letter, read books and listen to tapes that can help them. They give exceptional customer service to their customers and clients at all times. They go the extra mile. Successful people are organized and disciplined. They follow up and have no fear of failure. Successful people do not wait for things to happen or for that phone to ring, they make things happen by having creative and innovative strategies. They add a personal touch in all their customer interactions.
I also believe that highly successful people are CONSISTENT in their daily actions and FEARLESS and COMMITTED to being the very best in their respective field.
Talking of reading books on success, my highly acclaimed book Success is Not A Spectator Sport: How To Take Action and Achieve More has 168 Pages in 15 chapters on achieving all the success you desire in your life.
If you are interested in ordering your own copy of my book, it is available at my website at www.cmarcus.com, on www.amazon.com, for our US subscribers at www.amazon.co.uk, for our UK subscribers and for our Canadian friends, it is also available throughout Canada at Chapters/Indigo Book Stores and at www.chapters.ca. or at www.amazon.ca
You can also call us Toll-Free (in US or Canada) at 1-800-837-0629 or 1-416-490-6744 for elsewhere in the world, to order your own signed copy.
Have a terrific few months.
To Your Success
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In this Edition
1. Inconvenience or An Important and Integral Part of Your Day
2. Five things To Do Right Now In Order To Have a Great Day
3. Quotes
5. Services
INCONVENIENCE
OR AN IMPORTANT AND INTEGRAL PART OF YOUR DAY
How do you see the people you do business with every day? Do you see them as an inconvenience to your day or an important and integral part of your day? You are probably saying to yourself “What a silly question? Of course I see them as an important part of my day!” Well let me tell you, I do a lot of traveling in my work as a professional speaker and I interact with people all the time at airports, hotels, restaurants, etc. and my observations across both Canada and the United States is that a lot of people see customers and other people they connect with in any particular day as an inconvenience to their day.
A case in point, last week I flew in to Boise, Idaho to speak for a client of mine. I will not name the airline I flew, but I believe their slogan is “Fly the Friendly Skies.” Suffice it to say they lost my luggage, never a pleasant experience at the best of times, and I am sure a lot of you have been in that situation and can relate to how I was feeling.
I accept that these sorts of things happen, especially with the amount of flying I do. What I was not expecting was the total lack of empathy and rudeness of the agent when I went to report my bag missing. To be blunt, the agent could not care less about me. When I asked how long it would take to find my luggage, the answer, in that patronizing tone was, “When we find it.” There was no caring, no apology, in fact it was a horrible experience. The agent on duty saw me not as an integral and important part of their day, but an interruption from reading the magazine they happened to be reading at the time and an inconvenience to their day.
Contrast this to my experience when I finally left the supposedly “friendly skies” offices and was checking in at the Ameri Tel Hotel in Boise. Matt, the desk clerk on duty that afternoon, took an immediate interest in my situation. He showed total empathy and made it his business to make me feel reassured: he would personally do whatever it took to help me. He offered me a kit of toiletries to freshen up, and had the hotel driver at my disposal for whatever I needed. We returned to Boise airport twice that day and finally very late in the evening retrieved my bag, just in time for me to have a change of clothing and to freshen up for a night’s rest before my presentation the next day.
Matt, unlike the “friendly skies lost luggage” agent, saw me as an IMPORTANT and INTEGRAL part of his day. I was never an inconvenience to him, I was his personal responsibility. That is what exceptional customer service is all about and what makes customers talk about you and want to do business with you again.
Again let me ask you that important question: Do you see your customers as an inconvenience to your day or do you see them as an important and integral part of your day?
Thanks Matt for being a professional and for showing me, the customer, empathy, respect and compassion, and demonstrating to me that you truly cared about my situation.
FIVE THINGS TO DO RIGHT NOW IN
ORDER TO HAVE A GREAT DAY
- Rise one hour earlier than you normally do and spend that
time writing down three things you want to accomplish on that particular
day. Focus on those three things totally, and do not feel satisfied until
you have achieved your goals.
- Contact someone you care about and tell them how much
they mean to you and how important they are in your life
- Give a donation to a charity of your choosing, or
better still volunteer to spend some time giving back by helping at a
homeless shelter or people less fortunate then yourself.
- Invest in and read (or listen to) a book or tape that
can help you in your personal or professional life.
- Give yourself a pat-on-the-back for what you have
accomplished. Cut yourself a bit of slack and think of all the good things
you have to be proud of in your life, all the wonderful things you have
accomplished. Leave the other stuff for another day.
“The value of living is not about what you get out
of life, the true value is what you become because of the life that you lead”
Charles Marcus
“Success is not what you think it is, it is what you
believe it is, and most people never believe”
Doug Firebaugh
“No legacy is as rich as honesty”
William Shakespeare
The 10 Greatest
Gifts I Give My Children by Steven W. Vannoy
This book came to me highly recommended by a client.
In my opinion this is a must read for anybody with young children. It is
brilliant. The author speaks from experience and shares wonderful words of
wisdom with us. As Vannoy claims in his book, this is
parenting from the heart.
The Success
Principles by Jack Canfield
Best-selling author, Jack Canfield, paints a picture
of how to get from where you are to where you want to be. He states the
principles always work if you work the principles. This is a hardback book of
473 pages that is very well written with great quotes and personal stories by a
very wise and successful individual. Make the investment in this book, you will be glad you did.
The 8th
Habit by Steven Covey
In this follow up book to his incredibly successful
# 1 BestSeller “The 7 Habits of Highly Successful People”,
Covey talks about going from effectiveness to greatness. The book, in my opinion, is a little heavy
going at times, but stick with it, the man is BRILLIANT. The bonus DVD that
comes with the book is excellent. We can all learn from a genius like Steven
Covey. Do not just read this book once, keep coming back to it time and time
again, and bring a big yellow highlighter, you will need it. There is a lot of
wisdom and practical advice in this book for getting the most out of life.
To
order Charles’ new impactful book, Success is Not a Spectator Sport, please visit his website: www.cmarcus.com/onlinestore.htm
or call toll-free in North America 1-800-837-0629, or 1-416-490-6744 outside
North America or in the local Toronto area. The book is also available in
Canada at Chapters/Indigo stores or online at www.chapters.ca or at www.amazon.ca
And
for our subscribers in the USA at www.amazon.com and for our U.K. subscribers at www.amazon.co.uk
Did someone forward you this newsletter? Would you like to
subscribe? Click here to subscribe. Note that in keeping with our anti-spam
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Have you missed earlier editions of the EIG newsletter? All previous editions are available on our website: www.cmarcus.com through the "Articles" page.
Charles Marcus is a success strategist, motivational keynote speaker and seminar leader. He works internationally with corporations, associations, companies, organizations, colleges and universities that want to motivate and inspire excellence in their people and maximize performance potential. To Book Charles for your future convention, sales meeting, retreat, customer appreciation day or important event, or for more information on Charles and his presentations, please contact him personally at:
Telephone: 416-490-6744 or Toll-Free in North America at 1-800-837-0629
Fax: 416-490-6344
OR YOU CAN BOOK CHARLES DIRECTLY THROUGH YOUR FAVORITE SPEAKER BUREAU WORLDWIDE
Email: charles@cmarcus.com
Website: www.cmarcus.com
Bureau Friendly Website: www.charlesmarcus.net
New Topics include:
- Success Is Not a Spectator Sport: The Keynote Address
- Success Is Not a Spectator Sport: The Seminar/Workshop
Charles is also available for telephone consultations and for personal coaching. For further information on how these services can work for you, please contact him directly.
© Copyright 2005 Charles M. Marcus: All rights worldwide reserved
Permission is granted to reproduce this newsletter in whole or in part provided the following byline below appears along with the article and that a copy is sent to me after publication. Thank you: To check previous issues for publication, please go to www.cmarcus.com and click on articles/newsletters.
Charles Marcus is an international motivational speaker. To subscribe to his FREE personal and professional development newsletter, please send an email to subscribe@cmarcus.com. An electronic copy will be sent out to you every two months. For more information on how Charles, his book and his programs can benefit your organization or group, please call 416-490-6744. Toll-Free in North America at 1-800-837-0629, or visit his website: www.cmarcus.com
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