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The Nine Definitive Laws of Customer Service Excellence

We all know it takes more to get a new client than to keep an existing one, but today it takes a lot to win the heart, mind and loyalty of that customer. The consumer is savvy. You have to build trust, nurture a relationship where the customer thinks their needs are more important than making the sale or making a profit. Then, and only then, will they go beyond just buying your product or service to recommending you to others as well.

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Date Added: August 31, 2011 | Comments (0) | Filed under: Articles


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