Current Edition

Volume 8: Number 6 (June, 2008)
This newsletter shares ideas related to leaving a legacy of excellence.

Back Issues

Volume 1: Number 1 (Jan-Feb, 2001)
Features include the world-renowned publication: 11 Ways To Make This Your Best Year Ever

Volume 1: Number 2 (March-April, 2001)
Features include an important lesson in values personally learned from Vidal Sassoon

Volume 1: Number 3 (May-June, 2001)
Features include 27 words to live by and a Michael Jordan Story

Volume 1: Number 4 (July-August, 2001)
Features include profiles of people dedicated and passionate to their lifes vision

Volume 1: Number 5 (September-October, 2001)
Features include the article “Be the Best that You Can Be, 12 Lessons for Your Success” and a story about VJ Singh’s commitment to a goal.

Volume 1: Number 6 (November-December, 2001)
Features Life Lessons by Andy Rooney from 60 minutes and a story of courage about Christopher Reeves.

Volume 2: Number 1 (January-February, 2002)
Features include approaches and techniques for setting and achieving your goals.

Volume 2: Number 2 (March-April, 2002)
Features include “Six Characteristics for Achieving Peak Performance”

Volume 2: Number 3 (May-June, 2002)
Features include “Six Ways to Turn Your Setbacks Into Opportunities”

Volume 2: Number 4 (July-August, 2002)
Features include “Eight Ways to Stand Out From the Crowd” and a lesson from Federal Express.

Volume 2: Number 5 (September-October, 2002)
Features include “Six Rules for Business Success”

Volume 2: Number 6 (November-December, 2002)
Features include the “Six Definitive Rules for Customer Service Excellence” and the story of Dave Thomas

Volume 3: Number 1 (January-February, 2003)
Features articles and tips with a new year focus

Volume 3: Number 2 (March-April, 2003)
Features an article about a man of vision and the creation of Holiday Inn, and 5 Keys for Business Success.

Volume 3: Number 3 (May-June, 2003)
Features an article for developing a positive attitude and important information about recovering from mistakes.

Volume 3: Number 4 (July-August, 2003)
Features an article about the legacy of Mary Kay Ash, and an article on the importance of maintaining persistence despite the setbacks you encounter, based on the story of four young men from Liverpool who went on to become the Beatles.

Volume 3: Number 5 (September-October, 2003)
Features an excerpt from Charles’ upcoming book, Success is Not a Spectator Sport, and an article about exceptional customer service with Marcel the Bellman.

Volume 3: Number 6 (November-December, 2003)
Features an excerpt from Charles’ upcoming book on the topic of speaking in public and a short course in human relations.

Volume 4: Number 1 (Jan-Feb, 2004)
Features include an article about building your business and the story of Dr. W. Edwards Demming.

Volume 4: Number 2 (March-April, 2004)
Features an article on Jean Chretien about focus, determination and rising above your circumstances and a wonderful quote on success

Volume 4: Number 3 (May-June, 2004)
Features an article on the importance of customer service and an excerpt on building winning and lasting relationships from Charles' recently published book: Success Is Not a Spectator Sport

Volume 4: Number 4 (July-August, 2004
Features an article about enthusiasm and an interesting story about the origins of Stanford University.

Volume 4: Number 5 (Sept-Oct, 2004)
Features include an observation of the Olympic Games in Athens, and a story of a man who really has overcome adversity.

Volume 4: Number 6 (Nov-Dec, 2004)
Features an article about peak performance and an article that challenges you to recognize your sales role.

Volume 5: Number 1 (Jan-Feb, 2005)
Features include a reprint of the 11 Ways article, and the power of asking questions.

Volume 5: Number 2 (March-April, 2005)
Features a story about service from personal experience, and some tips to make today exceptional.

Volume 5: Number 3 (May-June, 2005)
Features an article about making that all important first impression and how to stand out from the crowd.

Volume 5: Number 4 (July-August 2005)
Features an article about exceptional service and an issue with responsiveness.

Volume 5: Number 5 (Sept-Oct. 2005)
Features include: steps to lead a world class life and some tips on how to find that extra hour to do something important.

Volume 5: Number 6 (Nov-Dec. 2005)
Features things we can all learn from the Rolling Stones

Volume 6: Number 1 (Jan-Feb, 2006)
Features the classic “How to Make This Year the Best Year Ever” and 3 Golden Rules of Selling

Volume 6, Number 2 (March-April, 2006)
Features the article “Six Successful Habits To Increase Your Productivity and Client Base” and tips to get from “Stress to Success”

Volume 6: Number 3 (May-June, 2006)
Features include an article about anticipation and placing blame and another about the lack of common courtesy in today’s world.

Volume 6: Number 4 (July-August, 2006)
Features include an article that gives you 8 Key Disciplines for Being the Best You Can Be
and 15 Thought Provoking Suggestions for Successful Selling.

Volume 6: Number 5 (September-October, 2006)
In this edition, based on many requests from readers, Charles shares the story of what took him from stutterer to professional speaker.

Volume 6: Number 6 (Nov-Dec, 2006)
Features an article about the consequences of taking your customers for granted and tips on increasing your productivity and client base.

Volume 7: Number 1 (Jan-Feb, 2007)
Starts the New Year with 27 words to live by and some thought provokers related to being grateful for what you have.

Volume 7: Number 2 (March-April, 2007)
Features an article about the risks and challenges of not making your customer the number 1 priority, and an article with tips on leading a team.

Volume 7: Number 3 (May-June, 2007)
Features the story of Hair Industry icon, Graham Webb, and some Japanese wisdom about happiness.

Volume 7: Number 4 (July-August, 2007)
Features the 10 tips for overcoming a sales slump and a perspective from my recent visit to Dubai.

Volume 7: Number 5 (September-October, 2007)
Features an article about what I have learned during my journey, and a motivational story from Kelsey Grammer

Volume 7: Number 6 (November-December, 2007)
Features tips on how to get to the top of your game.

Volume 8: Number 1 (January, 2008)
This is the first issue that is published monthly rather than bi monthly and features an article to start the year on seven ways to excel: Seven Ways to Keep on the Top of Your Game

Volume 8: Number 2 (February, 2008)
The theme of this newsletter is Leadership. It features the article 10 Key Strategies for Leading Your Team

Volume 8: Number 3 (March, 2008)
Announces Charles' new publication in the Chicken Soup series of books and includes an article about facing your fears.

Volume 8: Number 4 (April, 2008)
Features an article describing six ways to set yourself up for success.

Volume 8: Number 5 (May, 2008)
Shares seven life lessons learned from an organization that said one thing and delivered another: Do as You Say You Will.