Charles Marcus - Motivational Speaker, Keynote Speaker and Best-Selling Author http://www.cmarcus.com Just another WordPress site Wed, 11 Jan 2012 14:14:33 +0000 http://backend.userland.com/rss092 en Vol12, Number 1 January 2012 http://www.cmarcus.com/vol12-number-1-january-2012/ Vol 11, Number 10 November 2011 http://www.cmarcus.com/vol-11-number-10-november-2011/ Vol 11, Number 9 October 2011 http://www.cmarcus.com/vol-11-number-9-october-2011/ Get rid of negative people ...more]]> http://www.cmarcus.com/get-rid-of-negative-people/ Interesting Approach ...more]]> http://www.cmarcus.com/interesting-approach/ Taking Responsibility ...more]]> http://www.cmarcus.com/taking-responsibility/ One Word Goes a Long Way ...more]]> http://www.cmarcus.com/one-word-goes-a-long-way/ An Issue of Sour Grapes ...more]]> http://www.cmarcus.com/an-issue-of-sour-grapes/ Vol 11, Number 8 September 2011 ...more]]> http://www.cmarcus.com/vol-11-number-8-september-2011/ The Nine Definitive Laws of Customer Service Excellence ...more]]> http://www.cmarcus.com/the-nine-definitive-laws-of-customer-service-excellence/