Shares a personal story of receiving world class customer service, and the lessons to be learned.
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Success Newsletters
Reproduced with permission of the author. Charles Marcus is an international motivational speaker. For more information on Charles, please visit his website at www.cmarcus.com. Copyright 2007-2011. All rights worldwide reserved.
Each newsletter includes feature articles, recommended reading, quotes and other valuable information.
Click the links below to read a full length newsletter.
Vol 11, Number 10 November 2011
Vol 11, Number 9 October 2011
What would you do if failure was not an option? Important lessons can be learned from the story of the spanish explorer Hernando Cortes who left the instruction to “burn the boats”…
...read moreVol 11, Number 8 September 2011
Greetings, I am back after my summer break and ready to go for the busy fall season. Lots of travel planned and some local dates…more
...read moreVol 11, Number 7 July 2011
Peak performance is a commitment to your physical/mental/spiritual being and to your personal growth and development at all times. Peak performance, in my opinion it is not something you can switch on and off; it is what you commit to and strive for always. It is not just about business and achieving goals. It is also about balance between work and family, friends and fitness. Finding the right combination for each of us is personal, but I will share with you 6 Characteristics that have worked for me along the way.
...read moreVol 11, Number 6 June 2011
As I travel around the world, is it just me, or does customer service get worse? In my observation there is too much inconsistency, people not taking responsibility for their role or sticking too closely to their job description. I am seeing too many people not taking a pride in what they do or the people they service.
...read moreVol 11, Number 5 May 2011
I stayed over last night in Buffalo, NY before driving home this morning home to Toronto. I booked the hotel through Hotwire, which means that you don’t know where you are staying until you have paid for it. The hotel turned out to be Salvatore’s Garden Hotel. Never heard of the place before nor the restaurant they own also nearby. Sometimes you stumble on greatness in the least expected places.
...read moreVol 11, Number 3 March 2011
There are many ways to get yourself known. Social media is big today and the old standards of direct marketing, advertising in print, radio or TV still apply. A must is a great, easy to navigate website. Get yourself out there offering value. For example write articles or have a blog. Or maybe try the old fashioned “doing something creative to get your name out there”. A new florist in my town had staff standing at the local train station handing out free roses to all the ladies on Valentine’s Day. Be creative!
...read moreVol 11, Number 2 February 2011
In business and life today: It’s not enough to be good, you have to be great, It’s not enough to be impressive, you have to be influential, It’s not enough to be a winner, you have to be a champion
It’s not enough to be creative, you have to be innovative
...read moreVol 11, Number 1 January 2011
Reflect on what is truly important to you, what is working for you, what is not. Be brutally honest with yourself. What would you like to change? How can you do things differently to get you where you want to be?
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