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Reproduced with permission of the author. Charles Marcus is an international motivational speaker. For more information on Charles, please visit his website at www.cmarcus.com. Copyright 2007-2011. All rights worldwide reserved.

Each newsletter includes feature articles, recommended reading, quotes and other valuable information.

Click the links below to read a full length newsletter.

Vol 11, Number 10 November 2011

Shares a personal story of receiving world class customer service, and the lessons to be learned.